Frequently Asked Question

After the invoice is approved, the invoice will appear on the 'Approved' tab on the 'Invoice' page. After the loan is disbursed, the loan will move its status from the 'Approved' page and will be displayed on the 'Loan & Repayment' page on the left side page.

Please contact Modalku Relationship Manager, and provide the following details: (Company name, PIC, PIC email, PIC telephone number, company address, bank account details)

Please contact Modalku Relationship Manager for assistance.

Be careful when entering invoice details in the templates provided. Please ensure that the nominal invoice amount only contains numbers, does not contain commas (,) or periods (.). To submit a date, please use the DD / MM / YYYY format. For naming invoice files (uploaded as attachments), please follow this format <Invoice Number> _ <document type>. <Invoice number> is the number printed on the invoice (example: 123). <doc_type> is the type of document uploaded (example: invoice, purchase order, etc.), for example: 123_invoice, 123_po, etc. Invoice number must be different for each submit. If the error still occurs, please contact Modalku’s Relationship Manager.

Please contact Modalku's Relationship Manager if you need additional users.

For security reasons, we only allow users to enter one device at the same time. However, the number of users can be added according to your needs. Please contact Modalku's Relationship Manager if you need to add users.

If you have used all of your loan limits, we need to renew the outstanding amount by settling your loan payment before other disbursements can be made. Fund transfers between banks require time and vary in nature. After funds are available in our bank account, we will immediately begin the settlement process which usually takes less than 24 hours. Your loan limit will be updated automatically after the loan settlement is done.

You can still edit every detail for the disbursement request before clicking the 'Request Invoice (s) Approval' button. If you have clicked 'Request Invoice (s) Approval', that means your request has been sent to Modalku. Please contact Modalku's Relationship Manager if you need to make changes to disbursement requests.

This can happen because:

(1) Adjustment of the maturity date of the loan which falls on Saturday / Sunday / National Holidays.

(2) Adjustment or correction of loan tenor to comply with the conditions agreed to in the Offering Letter. Please refer to the Offering Letter regarding the loan term calculation.

Our disbursement date is no later than 3 working days after the date of request for disbursement, or as explained in our Offering Letter. The actual disbursement date will adjust to the review process of the Modalku Team and the time of crowdfunding completion.

In accordance with the conditions and documents for disbursement stated in the respective Offering Letter ("Terms for Disbursement" or “Syarat Pencairan”).

The following is the correct file naming <Invoice Number> _ <doc type>. <Invoice Number> is the number listed on the invoice (example: 123). <doc_type> is type of document uploaded (example: invoice, purchase order, etc). For example: 123_invoice, 123_po, etc.

We recommend that you upload one invoice document in one file (pdf ',' jpg ',' jpeg ',' png ',' gif '). Each file must be named according to our guidelines. It is intended that our system can associate each invoice with supporting documents / other correspondents (such as: PO / DO / tax invoice / invoice receipt, etc.)

 'Upload Invoice Details' is a feature to upload multiple invoices simultaneously. This is useful if you have a lot of invoices that you want to upload. Whereas 'Enter Invoice Uploads' is a feature to upload invoices one by one. This feature is easier for you, although it may take longer for you to upload multiple invoices.

Your loan will be disbursed after the crowdfund has finished. Crowdfund takes a maximum of 3 working days after the loan is approved by Modalku. Loans can be disbursed early if crowdfund has been completed before 3 working days.

You can see it through the 'Simulate Repayment' page, then select the relevant loan, and select the expected payment date to calculate the interest and loan facility fees.

If you have a lot of invoices, you are advised to use the feature ‘Upload Invoice Details' where you can upload multiple invoices at once through the template provided. See question # 3 for how to upload.

Invoice status conveys your invoice journey from when it was submitted until  approved; and turned into a loan. Invoice status can be found by clicking the 'Invoice' tab on the left.

You can find the loan due date on the left tab of 'Loans & Repayments' under 'Loans' table.

Username is the email used to login. If you forget, please contact Modalku Relationship Manager.

Click "forgot password" button on the SilkRoad login page -> enter your username / email. We will send a link to reset your password to this email. Please note that passwords must contain a combination of numbers and letters.

 There are 2 options for uploading invoices, here's how:

(1) 'Upload Invoice Details' to upload multiple invoices simultaneously.

Steps:

- Click the 'invoices' tab on the left

- Click 'create new invoice' on the top right of the 'invoices' page

- Select the type of facility 

- Select 'add invoice'

-Select 'upload invoice details' in the select method to create invoice section

- Click download template in the form of CSV file

- Fill in the invoice details in accordance with the format provided

- Upload documents / related invoice files simultaneously

 

(2) 'Enter Invoice Details' to enter invoice details (submit) one by one.

Steps:

- Click the 'invoices' tab on the left

- Click 'create new invoice' on the top right of the 'invoices' page

- Select the type of facility

- Select 'add invoice'

- Select 'enter invoice details' in the select method to create invoice section

- Fill in all required information

- Uploading invoice documents

- Click 'add row'

'pdf', 'jpg', 'jpeg', 'png', 'gif', 'html', 'xlsx' or excel.

If there is an error in your loan disbursement request, your loan disbursement request will then go to the 'Revise' or 'Reject' tab. To overcome this, you need to reupload the correct disbursement request, along with invoices, and other supporting documents.

There are 2 options for uploading invoices, here's how:

(1) 'Upload Invoice Details' to upload multiple invoices simultaneously.

Steps:

- Click the 'invoices' tab on the left

- Click 'create new invoice' on the top right of the 'invoices' page

- Select the type of facility

- Select 'add invoice'

-Select 'upload invoice details' in the select method to create invoice

section

- Click download template in the form of CSV file

- Fill in the invoice details in accordance with the format provided

- Upload documents / related invoice files simultaneously